Cited 17 times since 2018 (2.4 per year) source: EuropePMC BMJ quality & safety, Volume 27, Issue 9, 3 1 2018, Pages 758-762 The problem with using patient complaints for improvement. de Vos MS, Hamming JF, Marang-van de Mheen PJ
'The Problem with…' series covers controversial topics related to efforts to improve healthcare quality, including widely recommended, but deceptively difficult strategies for improvement and pervasive problems that seem to resist solution.
